Silverline Tech Offers a very good and Unique Web design Solutions. I am very impressed and looking forward to work for future Projects
Technical Support Representative – TSR01
Freshers or Experienced
The candidate should be a graduate (BSc, BA, BCom , MA , MSc, MCom, Diploma Holders) with technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking), Exchange Client, Outlook Client, MS Office & Internet Explorer. The candidate should have excellent command over English - fluency in spoken English and good written English, customer service skills and high energy levels. The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based troubleshooting assistance and meet customer defined levels of Quality in Operations.
Candidate should posses’ good selling skills and convincing skills. Any graduate having good command over English Language. Need to be able to handle international customers. Candidates having prior experience in international call centre have advantage.
Graduate in Commerce or Management / Mechanical or Chemical Engineers
Pursuing MBA (Distance Learning) or MBA
Good Analytical Skills.
Excellent communication skills (Written & verbal)
Strict adherence to work deadlines and exhibit professionalism at work.
Should be willing to work in night shifts.
2 – 3 yrs experience